The Work of Frederick Winslow Taylor (1856-1915)
Frederick Taylor, whilst working as a gang boss in a lathe department in Midvale, USA became determined to eradicate 'systematic soldiering'; an attempt by workers to do no more than was necessary. Taylor developed a strategy where particular jobs were studied, then broken down into individual tasks, which had to be completed exactly as stated. Each task was allocated a time, based on the timed work of the quickest worker. Workers were then allocated specific tasks, and were not allowed to deviate from that task at all. As Taylor believed that money was the main motivator, a payment was made for each completed unit of output (piece rate)
Many organisations and work methods are still influenced by Taylor's concept of 'Scientific Management Methods' This can be seen on factory assembly lines, and even in the commercial kitchen, where each member of staff is allocated a small but specific task in making up a completed gourmet meal. Piece rates may not be prevalent, but the allocation of boring, repetitive tasks is common. An article in The Sunday Times, 3rd April 1983 tells of one worker's plight, assembling the Maestro car at the Cowley Plant. He had just one hundred seconds to screw on two rubber buffers and fit three small plates to the rear wheel arch. He had been given one night's training, completed his task on exactly 246 vehicles per day, and had 46 minutes per shift of 'relaxation time'.
Some of Taylor's early followers achieved spectacular results in increasing output. However, the stringent and oppressive tactics that were employed often led to industrial unrest. After 'Scientific Management Methods' were employed at the Watertown Arsenal, immediate strikes ensued. The American Congress eventually banned Taylor's time and motion studies in its defense industry.
The use of such methods in the modern workplace can produce useful results in the short term, but for longer-term rewards they must be balanced against the effects on workforce morale. To assume that everybody can work at the same rate as the fastest worker, and that money is the only real motivator may not be borne out. Today's workers want to be empowered, and to take an active role in their organisations, not be treated like machines where only the end product is important.
Henry Laurence Gantt
Henry Gantt worked for Taylor at the Bethlehem Steel Works. His ideas were broadly supportive of Taylor's ideas, but he added a more humanizing approach. He believed that scientific management was used in an oppressive way by the unscrupulous. Gantt moved away from the strict piece rate system of pay, instead offering a set wage plus 20% - 50% bonuses. If workers achieved the set objectives within the day a bonus would be paid. Supervisors were introduced who also received bonuses if targets were met by his team.
Gantt's less oppressive regime can be seen today in many organisations. In factories around the globe workers receive bonuses for achieving daily, weekly or monthly targets.
The Work of Henri Fayol (1841-1925)
Henri Fayol, the 'Father of Modern Management Theory' was interested in how management worked, and could be applied on a universal basis. His theories focused on Rules, Roles and Procedures.
Fayol's 'Five Elements of Management' are:
* Planning Setting objectives, and strategies, policies and procedures to achieve them.
* Organising Setting tasks to achieve the objectives. Allocating the tasks to groups or individuals, and empowering those responsible for that task.
* Commanding Instructing those carrying out the given task.
* Coordinating Ensuring a common approach by groups to meet the objectives of the organisation.
* Controlling Ensuring the performance of individuals and groups fits with the plans, and correcting as necessary.
Fayol's theories are as relevant today as they ever were, and most, if not all managers use his 'elements of management'.
The Work of Peter Drucker
Drucker's work in the 1950's followed on from that of Fayol. He had five categories of 'Management Operations'
* Setting Objectives Senior Managers organise objectives into targets. This is cascaded down to more Junior Managers.
* Organising The workload is divided into manageable activities and jobs.
* Motivating This involves communicating and creating the right conditions for targets to be achieved.
* Measurement Comparing performance against targets.
* Development Enabling people to use their talents.
Fayol and Drucker had very different views on the role of workers within their theories. Fayol's work has a distinct leaning towards worker's having to be told what to do, their work checked and corrected, with managers delegating tasks and overseeing from a high level (a Tall Hierarchy?). Conversely, Drucker's ethos is about the empowerment of workers, giving them the opportunity to utilise their talents, with managers occupying a role that is more about assisting and coaching workers.
Fayol's ideas fail to take into account the people within the workplace, whereas Drucker takes a somewhat more humanist approach.
Elton Mayo - The Human Relations Approach
By the 1930's there was evidence emerging that production could be raised by applying motivational methods within a workforce. These ideas were very different to the techniques of F.W Taylor and, although concerned with profit, the 'human relations approach' to management was also concerned with social relations in the organisation. The approach assumed that workers were genuinely committed to their companies and that they had a desire to work towards achieving its goals.
Elton Mayo had carried out experiments at the Hawthorne Plant, and these sought to find ways to improve production by changing workers conditions and pay structures. Mayo worsened conditions for workers, then returning them to how they were. The rise in output was due to workers communicating more and working as a tighter team unit. It was also found that the effect of taking an interest in workers made them feel important and that their opinions were valued.
Volvo and Honda have seen the development of work team in recent years, with the differences between workers and managers being far from obvious. People wear the same uniforms, and the emphasis on communication is high. Developing cohesive teams who work well together and share the same goals ensures a high level of motivation for the tasks required. The structure of this type of organisation could be considered a 'flat hierarchy' with a wide span of control for managers working over a skilled and competent workforce. Subordinates are well trained and a good level of trust between managers and workers exists.
The 'Human Relations Approach' is definitely a positive way of management for the 21st Century, where personal empowerment and self-esteem should not be in question.
Mr Whitehead's view that "Haven't generations of managers done perfectly well by learning on the job and applying a bit of common sense" cannot accurately be quantified. Within the Fire Service, promotion to managerial roles is based on internal qualifications and interview alone. Virtually all managers have based their management style on exactly what Mr. Whitehead advises in his letter. Some are very good and are respected as such; however there are a large number who cannot manage people or their responsibilities within the organisation. Respect for leadership within the fire service is essential, but often rare in modern times. Managers who had an in depth knowledge of management strategy may well motivate the workforce to new heights. This type of 'tall hierarchical' organisation has many tiers of command with spans of control for senior managers being relatively small, with the widest spans of control being at junior management level.
"An endless supply of new gurus spin off new batches of buzzwords which help successive generations of whiz kids to get promoted on the basis of slogans" is not an accurate depiction of the modern manager. It's certainly true that there are managers who, even with the background of a management related education are ineffectual in their roles. This is not a reflection on management theory. Studies of management styles allow one to make informed decisions, and to have an array of options at your disposal, and to adapt to the ever-changing pressures on the organisation, both internal and external.
"Meanwhile real managers just do what they have always done, maintaining discipline and telling people what to do" The idea of a 'one style fits all' manager is unrealistic, and one that has a proven track record of leading to unrest. Even within one organisation the manager or managers need to be flexible within their roles. Leadership is vital, but a leader who is flexible, approachable, and has the interest and aspirations of both workers and organisation at the forefront of their strategy will flourish. Conversely, the manager who's only interest is the level of output and profit will not be supported by those producing that output. Respect is most certainly a two-way avenue.
My review of the theories of 'management gurus' of the past is designed to show that these ideas are not new. One can look at any organisation and see many of these ideas working in parallel. As far as organisational structure is concerned, one cannot make stereotypical assumptions based purely on the size of the organisation or the number of employees. The style of management and the systems of work employed all help to define the structure. Most organisations employ many of the characteristics discussed above, in different ways, and at different times dependent on the dynamics of the situation. Most businesses are constantly evolving and redefining themselves to meet the requirements of the modern marketplace. There is no correct answer, or one style which is superior to others. Each has its positive and negative points, but without fundamental knowledge of them all, how can one possibly manage effectively?
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